Privacy Policy.
The Dagher Group respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We comply with the Personal Information Protection and Electronic Documents Act of Canada and Ontario privacy law.
Information We Collect
We collect information you provide directly to us when you contact us, request a consultation, or communicate with us about a renovation project. The categories of information typically include:
- Name and contact details, including phone number and email address
- Property address and details about your renovation needs
- Budget range, timeline, and project preferences you choose to share
- Any messages, files, or photos you submit through our website or by email
We also collect limited technical information automatically when you visit our website. This includes your IP address, browser type, device type, referring website, and pages viewed. This information is collected through standard analytics tools and does not personally identify you.
How We Use Your Information
We use the information you share with us to:
- Respond to your inquiries and schedule consultations
- Prepare estimates, proposals, and project scopes
- Communicate with you about your project from first contact through completion
- Send important updates about scheduling, materials, and progress
- Improve our website and the way we communicate with future clients
- Comply with our legal and regulatory obligations
We do not use your information for unsolicited marketing. We do not sell, rent, or trade your personal information to any third party.
How We Share Your Information
We only share your personal information when one of the following applies:
- With trusted service providers who help us deliver your renovation, including subcontractors, suppliers, designers, and engineers. These partners only receive the information needed to do their portion of the work.
- With our website and operations platforms, including Squarespace, which hosts our website and processes contact form submissions, and Google, which provides analytics and email services. These providers process information on our behalf under their own privacy policies.
- When required by law, such as in response to a valid court order, subpoena, or government request.
- With your permission for any other purpose we explain to you in advance.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
We use cookies for:
- Essential website functions like loading pages and submitting forms
- Anonymous analytics to understand which pages perform well and where visitors come from
- Improving site performance and content over time
You can disable cookies in your browser settings at any time. Some parts of our website may not function correctly if you do.
Data Retention
We retain your personal information only as long as we need it for the purposes described in this policy. In practice, this typically means:
- Active project communications and records are retained for the duration of the project plus a minimum of seven years for tax and warranty purposes
- Inquiry information from prospects who do not move forward is typically retained for up to two years
- Analytics data is retained according to the default settings of our analytics providers
You can request deletion of your information at any time by contacting us, subject to any legal obligations we have to retain certain records.
Data Security
We take reasonable steps to protect the personal information you share with us. Our website is hosted on a secure platform with industry-standard encryption. Our email and file storage providers use enterprise-grade security controls. Access to your information is limited to people who need it to do their work.
No system is completely secure, however, and we cannot guarantee absolute protection against unauthorized access. We commit to notifying affected individuals promptly if a data breach occurs that puts personal information at risk.
Your Rights
Under Canadian privacy law, you have the right to:
- Know what personal information we hold about you
- Access a copy of that information
- Correct any information that is inaccurate or incomplete
- Withdraw your consent to our use of your information, subject to legal or contractual restrictions
- File a complaint with the Office of the Privacy Commissioner of Canada
How to exercise these rights. Send us an email at thedaghergroup@gmail.com with the specific request. We will respond within 30 days. There is no cost for reasonable requests.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete the information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and post the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
Material changes that affect how we use or share your information will be communicated to you directly if we hold your contact information on file.
Contact Us
Questions about this Privacy Policy, or about how we handle your personal information, should be directed to:
- The Dagher Group
- Email: thedaghergroup@gmail.com
- Phone: 416.567.2004
- Based in Halton Hills, Ontario
For complaints we cannot resolve, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Talk to us directly.
We are happy to walk you through how we handle your information, or to discuss any concerns about your project.